Bela Student Support

This page is for existing Bela Beauty College students only.

If you are not a current Bela student and are looking to enrol, or have any questions regarding our products or courses you can submit an enquiry here.

- I can’t find my login details

- Where do I log in

- Issues logging in

Tutor Support

- How can I contact my tutor?

- I have not heard back from my tutor

- How can I get help with my assessment or case studies?

- How can I book a call with a tutor?

- How can I get help with the course content?

- How do I submit my case studies?

- I have received my certificate.

- What do I do now?

– I can’t find my login details
– Where do I log in
– Issues logging in

Tutor Support

– How can I contact my tutor?
– I have not heard back from my tutor
– How can I get help with my assessment or case studies?
– How can I book a call with a tutor?
– How can I get help with the course content?
– How do I submit my case studies?
– I have received my certificate. What do I do now?

Kits

– Where is my tracking information?
– How long before my kit arrives?
– I have an issue with the delivery of my kit
– I received the wrong kit
– My kit has damaged items
– My kit has missing items
– I am unsatisfied with my kit

Billing

– How do I update my billing details?
– How much is left to pay?
– How do I cancel my payment plan?
– I am in financial hardship
– I have a general question about my payment plan

Cancellation Request

– How can I cancel my course?

Certificates and Documentation

– How do I get a proof of enrolment?
– I have an issue with my certificate
– I lost my certificate
– I have not received my certificate
– How will I receive my certificate?

Course Queries

– I need to extend my course
– How long do I have left to complete my course?
– I want to add another course
– Can I remove a course from my package?
– Can I swap one of my courses?

Other

– I have another question

– I can’t find my login details
– Where do I log in
– Issues logging in

Tutor Support

Kits

Billing

– How do I update my billing details?
– How much is left to pay?
– How do I cancel my payment plan?
– I am in financial hardship
– I have a general question about my payment plan

Cancellation Request

– How can I cancel my course?

Certificates and Documentation

– How do I get a proof of enrolment?
– I have an issue with my certificate
– I lost my certificate
– I have not received my certificate
– How will I receive my certificate?

Course Queries

– I need to extend my course
– How long do I have left to complete my course?
– I want to add another course
– Can I remove a course from my package?
– Can I swap one of my courses?

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